Our Strategy
Our Approach
Prudence B2B is fully devoted to tailoring our products to your specific requirements. Backed by extensive experience, we are committed to facilitating a seamless journey that equips you to overcome challenges and embrace expansion. Irrespective of organization size, we consistently adhere to industry best practices in our implementation services.
Engage with the client, grasp project needs, estimate scope, assign roles, form a project team, and finalize sign-off.
Outline solution scope, establish Features and Epics, identify interfaces, enhancements, workflows and integrations.
Specify requirements and user stories, plan testing, confirm readiness, design process flows, and set cost/schedule baselines.
Enhance user stories, develop solution components, update QA plans, maintain backlog, perform unit tests, and client demos.
Summarize User Acceptance Testing and performance, update backlog, refresh release notes, and secure release approval.
Deploy to Production, conduct user training, provide release notes, hand over deliverables, go live, and update documentation.
Our team is expert in moving analog to digital by utilizing cloud based Salesforce platform, this includes automating manual processes, empowering employees and customers, centralize the data for better analysis, reporting and no redundancy, eliminate paper work and paper based documents, better collaboration across various organizations and teams.
We provide various modes of training for the users to acquire knowledge of our products.
We provide multiple levels of support for the end users and customers to make sure we address the issues on-time.
Step-by-step instruction on how to use the system will be provided to enable the users to grasp the complete functionality of our products.
We customize the support model based on customer's needs and requirements.
Tier 0: Self-service via user manuals, online help and contextual help guides.
Tier 1: Focuses on understanding the nature of the reported issue and tries to resolve in the first call.
Tier 2: Evaluates escalated unresolved issues and determines the approach for an expedited resolution.
Tier 3: Escalation for immediate resolution, enterprise level reporting and remediation.
We believe in being transparent with our customers, no matter what. We will always work with you very closely to make sure we are in alignment with your needs.
Our main goal? To help you grow and do more by giving you the important tools you need to confidently handle essential business tasks. Welcome to a world where innovation meets results.
Provide full client visibility into requirements and progress of development and testing, budget, scope and risks. We never hide anything from the clients perspective
Ensure stakeholders are engaged throughout project and are integral part of the process, till the end.
From concept, through mockup & prototype to developed solution working with client on iterative improvements.
Start development quickly, validate completed functionality with client and move to next epic.
While collaborating with client, focus on delivering business value and ensuring client satisfaction with end product.
Checkpoints along the way to ensure predictable timelines, budget and scope, and act proactively to resolve any issues.